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TEAM MEMBER DOCUMENT PORTAL

Team Member Documents

General Documents

  • Mitech Frequently Asked Questions (FAQ's)

Human Resources, Payroll, & Compensation

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  • Employee Handbook 
  • Attendance Policy Acknowledgement
 
  • 2020 Payroll Calendar
  • ​Small Business Commission Rate Card

Company PLAYBOOKS

​marketing_playbook__update_d040621_.pdf
  • Business Sales Rep (BSR) Playbook
  • Charter/Spectrum Services Business Rate Card
  • Marketing playbook 
  • EOS Leadership Playbook 

Training Materials - Comcast

  • Comcast Business Voice Edge (BVE) Slick
  • Comcast Business Voice Edge (BVE) Checklist
  • ​Comcast Business Voice Edge (BVE) Configurator
  • ​Comcast International VOIP Phone Rates
  • Comcast Current Promotions (Effective March 2018)
  • Comcast Rate Sheet
  • ​Comcast Standard Offers & Promotions
  • Need For Speed - Explanation of Internet Bandwidth
  • Public View TV Channel Lineup
  • Private View TV Channel Lineup (Nashville, TN)
  • SMB / PRI Configuration (Microsoft Excel File)
  • Transfer/Disconnect Form
  • Voice Edge Promo & Information Sheet
  • Welcome To Comcast Business Booklet​​​​

Training Materials - DirecTV

  • Commercial Business TV Channel Lineup Kit
  • Commercial Quick Reference Tool
  • Commercial Public TV Channel Lineup Kit
  • Commercial Private TV Channel Lineup Kit​
  • Commercial Sales Guide
  • New Residential Customer Worksheet
  • Overcoming DirecTV Service Objections (AIMs)
  • Phone Sale Call Flow Strategy
  • Required Call Component Disclosure
  • ​Residential Sales Guide

Training Materials - Mitech Card Payment Processing Offerings

  • Card & Payment Processing 101
  • Mitech Card Payment Services Lead Form (Google Form)

Training Materials - Mitech Phone Service & Other Phone Carriers

  • ​8X8 Phone Services - Virtual Phone Office Package
  • Birch Communications
  • Comcast Business Voice Edge (BVE)
  • Fonality VOIP Service
  • Jive Phone Service
  • MiVOIP (Mitech) Phone Service
  • Mitel Phone Service
  • Nextiva Phone Service
  • NexVortex Phone Service
  • Ring Central Phone Service
  • Vonage VOIP Service​

Training Materials - Mitech Security Offerings

  • ADS Business & Residential Security Services
  • ADT Business Promotional Offer
  • ADT Residential Promotional Offer
  • Mitech Security Services Lead Form (Google Form)

Training Materials - Mitech

  • ​Building Momentum In Business & Life
  • ​Client Engagement Model
  • ​Client Order Process
  • Effective Networking Strategies (NEW)
  • Effective Prospecting (NEW)
  • Follow-Up Fundamentals (NEW)
  • How To Get Opportunities
  • How To Submit An Order In The Back Office
  • How To Submit Leads
  • New Partner Welcome Kit
  • ​Pass The Words (Google Spreadsheet; Access Request Required) 
  • Partner Engagement Model
  • ​Productivity Dashboard Training (NEW)
  • Residential Completed Order (Google Form)
  • ​Sample Marketing Materials (Slicks) Provided To Partners & Team Members
  • Stretch Goals
  • ​Suggested Phone Scripts
  • ​​The Grind Includes Friday (TGIF) // Mitech Partners, LLC YouTube Channel​

Training Materials - Technology Fundamentals

  • Cable Services 101
  • History of Wireless Internet Infographic
  • Internet Service 101
  • ​Telecom Services 101
  • Wireless Fundamentals 101​

Please note that documents placed in the Mitech University Portal may change from time to time as it is constantly refreshed with the most up-to-date information. Should a document that was in the portal before a time ago needed in the present, please submit a request using the 'Support' link in the upper right-hand corner of the screen (or drop-down menu if viewing from a mobile device). Thank you.
(c) 2020 Mitech Partners, LLC 
All information presented in this portal & website is confidential and is not to be shared publicly without prior consent.
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